Data Security

Privacy Policy

Effective Date: 18/07/2026

This Privacy Policy governs the Ubayog Platform, owned and operated by Loveall Innovations (OPC) Private Limited. Our website address is https://www.ubayog.com. By using the Ubayog Platform, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.

1.Introduction

Welcome to Ubayog, an AI-powered marketplace owned and operated by Loveall Innovations (OPC) Private Limited ("Ubayog", "Company", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you access or use the Ubayog website, mobile applications, AI services (including Yogu), APIs, and related products and services (collectively, the "Platform"). By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein, subject to applicable law.

2.Scope of this Policy

This Privacy Policy applies to:

Website visitors
Registered users
Listing owners
Buyers
Renters
Service providers
Businesses
Advertisers
Partners
Enterprise customers
AI service users
API users
Applicants
Anyone interacting with Ubayog

3.1.Personal Information

We may collect:

Full Name
Mobile Number
Email Address
Date of Birth
Gender (optional)
Photograph
Postal Address
State
City
PIN Code
Preferred Language

3.2.Identity Verification Information

Where required, we may collect:

Government-issued ID
Aadhaar (where legally permissible)
PAN
Passport
Driving License
GST Registration
Business Registration Certificate
Company Documents

3.3.Business Information

For businesses:

Company Name
Business Address
GST Number
CIN
PAN
Business Category
Website
Authorized Representative
Contact Information

3.4.Payment Information

Depending on the services used:

Bank Account Details
UPI ID
Payment Gateway Reference
Wallet Information
Subscription Details
Billing Address
Tax Details

Ubayog does not store complete debit or credit card details. Payments are processed by authorized third-party payment providers.

3.5.Listing Information

We collect information you provide in listings, including:

Listing Title
Description
Category
Photos
Videos
Pricing
Availability
Specifications
Documents
Ownership Information
Geographic Location

3.6.Transaction Information

Including:

Bookings
Purchases
Rentals
Leases
Payments
Refunds
Conversations
Reviews
Ratings
Cancellations
Agreements

3.7.Device Information

We automatically collect:

IP Address
Device ID
Browser Type
Device Model
Operating System
Screen Resolution
Language Settings
Mobile Carrier
Crash Reports

3.8.Usage Information

We collect:

Pages Visited
Features Used
Search History
Click Activity
Time Spent
Session Duration
Navigation Patterns
Saved Listings
Wishlist Activity

3.9.Location Information

With your permission, we may collect:

GPS Location
Approximate Location
City
Region
Nearby Listings
Delivery Location

You may disable location access through your device settings, although certain features may become unavailable.

4.AI Data Collection

When using Yogu or other AI services, we may process:

AI conversations
Prompts
AI-generated listings
AI-generated descriptions
AI recommendations
Search queries
Marketplace preferences
AI feedback

This information helps improve AI performance, personalize user experiences, and enhance platform safety.

5.Cookies and Similar Technologies

We use cookies and similar technologies to:

Authenticate users
Remember preferences
Maintain sessions
Analyze website performance
Personalize content
Improve security
Prevent fraud
Deliver relevant advertisements (where applicable)

You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

6.How We Use Your Information

We use your information to:

Create and manage accounts
Verify identities
Enable listings and bookings
Process payments
Provide customer support
Improve AI services
Detect fraud
Enhance security
Personalize recommendations
Communicate important updates
Comply with legal obligations
Conduct analytics
Improve platform functionality
Develop new products and services

7.AI Processing

Artificial Intelligence may process certain information to:

Generate listing descriptions
Suggest pricing
Recommend categories
Improve search results
Detect suspicious activity
Match buyers and sellers
Assist customer support
Recommend resources

AI-generated outputs are automated recommendations and should not be considered legal, financial, or professional advice.

8.Legal Basis for Processing

Where required by law, we process personal information based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests
Establishment or defense of legal claims

9.Sharing Your Information

We may share information with:

Payment processors
Verification providers
Cloud infrastructure providers
Analytics providers
Communication service providers
Government authorities (where legally required)
Professional advisors
Auditors
Business partners
Successors in the event of a merger, acquisition, or sale of assets

We do not sell your personal information.

10.Public Information

Certain information you choose to publish may be visible to other users, including:

Public profile
Business name
Listings
Reviews
Ratings
Profile photo (if enabled)
Business verification status

Users are responsible for ensuring they do not publish sensitive personal information in public areas of the Platform.

11.Data Security

We implement reasonable technical and organizational safeguards, including:

Encryption in transit
Encryption at rest (where applicable)
Secure authentication
Role-based access controls
Security monitoring
Regular backups
Vulnerability assessments
Incident response procedures

However, no system can guarantee absolute security.

12.Data Retention

We retain information only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Prevent fraud
Enforce agreements
Maintain business records

Some information may be retained after account closure where required by law or for legitimate business purposes.

13.Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Update your profile
Request deletion of personal information
Withdraw consent (where processing is based on consent)
Request restriction of processing
Request data portability (where applicable)
Object to certain processing activities
Lodge a complaint with the appropriate authority

Requests may be subject to identity verification and legal limitations.

14.Children's Privacy

Ubayog is not intended for children under the age of 18 without appropriate parental or guardian supervision where permitted by law. We do not knowingly collect personal information from children in violation of applicable laws. If we become aware of such collection, we will take reasonable steps to delete the information.

15.International Data Transfers

If you access Ubayog from outside India, your information may be transferred to, processed, and stored in countries where Ubayog or its service providers operate. We take reasonable steps to ensure that such transfers comply with applicable legal requirements.

16.Third-Party Services

The Platform may integrate with third-party services, including:

Payment gateways
Mapping services
Analytics providers
Cloud hosting providers
Communication platforms
Verification providers
AI service providers

These services operate under their own privacy policies, and Ubayog is not responsible for their independent practices.

17.Marketing Communications

With your consent where required, we may send:

Product updates
Promotional offers
Platform announcements
Feature releases
Surveys
Newsletters

You may opt out of marketing communications at any time using the unsubscribe mechanism or your account settings.

18.Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through the Platform or by other reasonable means. Continued use of the Platform after the effective date of an updated policy constitutes acceptance of the revised policy.

19.Grievance Redressal

If you have questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact:

Grievance Officer

Loveall Innovations (OPC) Private Limited

Email: hello@ubayog.com

We will make reasonable efforts to respond within the timelines required by applicable law.

20.Contact Us

For any privacy-related inquiries, please contact:

Loveall Innovations (OPC) Private Limited

Brand: Ubayog

Website: https://www.ubayog.com

Support Email: hello@ubayog.com

Privacy Email: hello@ubayog.com

21.Policy Acceptance

By creating an account, accessing, or using the Ubayog Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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