Refund Policy
Ubayog connects unused resources with interested users. The following guidelines govern the rules and restrictions surrounding financial refunds. If you need assistance with an order, please email hello@ubayog.com
Eligibility & Assurance
Resource Assurance
Refunds are only applicable in cases of misrepresented or non-functional resources. We ensure thorough verification for quality assurance.
User Responsibility
Users are responsible for accurate resource descriptions. Misleading information may result in the denial of a refund.
Mediation
Our team acts as a mediator to assess the validity of refund requests, ensuring fair resolution for all parties involved.
Process & Timeframes
Grace Period
Refund requests must be submitted within 24 hours of resource exchange. This policy encourages prompt issue resolution.
Documentation
Users must provide clear documentation outlining the issue for consideration. This helps streamline the refund process.
Limitations & Exceptions
Subscription Refunds
Subscription fees are non-refundable. Users can cancel at any time, and the subscription will remain active until the end of the billing cycle.
Non-Transferable Refunds
Refunds are non-transferable between users. The original requester is the sole beneficiary of the refunded amount.
Outside Platform
Refunds are applicable only for transactions made on the Ubayog website/app. Refunds are not applicable for deals/payments outside the website/app or in-person deals.
Platform Integrity
Fraud Prevention
Ubayog reserves the right to investigate and prevent potential abuse of the refund policy, safeguarding the integrity of our platform.
Cancellation Impact
Refunds don't negate the impact of cancelled exchanges on the community. Users are encouraged to honour commitments.
Policy Updates
Ubayog may update this policy periodically. Users will be informed of any changes to maintain transparency.
