Ubayog Refund POLICY

Welcome to Ubayog.

Ubayog, a platform that connects unused resources with interested users. The following Terms and Conditions govern your use of our website and/or mobile application (collectively referred to as the "Platform"). By using the Ubayog Platform, you agree to comply with these terms. If you do not agree with these terms, please do not use the Platform.

Email: hello@ubayog.com

Resource Assurance:

Refunds are only applicable in cases of misrepresented or non-functional resources. We ensure thorough verification for quality assurance.

Grace Period:

Refund requests must be submitted within 24 hours of resource exchange. This policy encourages prompt issue resolution.

Documentation:

Users must provide clear documentation outlining the issue for consideration. This helps streamline the refund process.

User Responsibility:

Users are responsible for accurate resource descriptions. Misleading information may result in the denial of a refund.

Mediation:

Our team acts as a mediator to assess the validity of refund requests, ensuring fair resolution for all parties involved.

Subscription Refunds:

Subscription fees are non-refundable. Users can cancel at any time, and the subscription will remain active until the end of the billing cycle.

Non-Transferable Refunds:

Refunds are non-transferable between users. The original requester is the sole beneficiary of the refunded amount.

Fraud Prevention:

Ubayog reserves the right to investigate and prevent potential abuse of the refund policy, safeguarding the integrity of our platform.
Refunds are applicable only for transactions made on the Ubayog website/app. Refunds are not applicable for deals/payments outside the website/app or in-person deals.

Cancellation Impact:

Refunds don't negate the impact of cancelled exchanges on the community. Users are encouraged to honour commitments.

Policy Updates:

Ubayog may update this policy periodically. Users will be informed of any changes to maintain transparency.