Refund & Cancellation Policy

This Refund, Cancellation & Dispute Resolution Policy ("Policy") governs refunds, cancellations, chargebacks, disputes, and related matters for services provided through Ubayog, an AI-powered marketplace owned and operated by Loveall Innovations (OPC) Private Limited ("Ubayog", "Company", "we", "our", or "us").

This Policy should be read together with the:

By using the Platform, you agree to this Policy.

Ubayog is primarily a technology marketplace connecting users.

Except where specifically stated otherwise:

Refund and cancellation policies vary depending upon transaction type. Examples include:

Each transaction may have different cancellation rules displayed before payment.

Monthly subscriptions generally become active immediately after payment. Unless required by applicable law:

Annual subscriptions may be cancelled at any time. However:

Where free trials are offered:

Fees paid for:

are generally non-refundable once the promotional campaign has commenced.

If a campaign cannot be delivered due to a technical issue attributable to Ubayog, we may, at our discretion:

Identity verification, business verification, ownership verification, and document verification involve administrative processing. Accordingly:

Charges relating to:

are generally non-refundable once the AI service has been delivered or accessed.

Cancellation rules for rentals are generally determined by the Listing Owner unless Ubayog specifies otherwise. Listing Owners may choose policies such as:

Lease agreements typically involve negotiated commercial terms between users.

Refunds relating to:

shall generally be governed by the applicable lease agreement and applicable law.

Refund eligibility for purchases depends on:

Refunds for professional services depend upon:

Users may cancel transactions where permitted. Cancellation requests should be submitted through the Platform as soon as possible.

Late cancellations may result in:

depending on the applicable transaction terms.

If a Listing Owner cancels a confirmed booking without valid justification, Ubayog may, subject to applicable policies:

Ubayog may cancel transactions where reasonably necessary to:

If payment processing fails:

Where duplicate payments occur due to technical errors:

Users should contact Ubayog before initiating a payment chargeback.

Fraudulent or abusive chargebacks may result in:

Approved refunds are generally processed within:

Refunds will normally be issued to the original payment method used for the transaction unless otherwise required by law or agreed by the parties.

Unless required by law, the following are generally non-refundable once the relevant service has commenced:

Users are encouraged to resolve disputes directly where appropriate. If unresolved:

Contact the other party through the Platform.

Raise a dispute through Ubayog.

Provide relevant evidence, including:

Ubayog may review the available information and facilitate communication between the parties.

Refunds may be denied where there is evidence of:

Neither Ubayog nor users shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government actions, strikes, internet outages, cyberattacks, or other force majeure events.

Ubayog may modify this Policy from time to time. Material changes will be communicated through the Platform or by other reasonable means.

Continued use of the Platform after the effective date of revised policies constitutes acceptance of the updated Policy.

This Policy forms an integral part of the Ubayog Terms & Conditions.

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

In the event of any inconsistency between this Policy and applicable law, the applicable law shall prevail to the extent of the inconsistency.